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What to confirm before you apply
Confirm whether the plan includes a Cignal TV box, the monthly fee, any installation or device charges, and the channel package level tied to your tier.
After installation checklist
Verify the TV box powers on, HDMI input is correct, the box is paired/activated, and your plan includes the expected channel group. If channels show “not available on your plan,” it may indicate package restrictions or activation delays.
Tips for improving channel access
Channel availability is typically determined by the included package. Upgrading your tier or adding a channel pack may be required for premium channels.
FAQ
Why do some channels show ‘not available’?
This often appears when a channel isn’t part of your current package or the account hasn’t fully synced.
Can I keep my tier and upgrade only the TV package?
Options vary by bundle; add-on packs may be available depending on your subscription.
Plan 1399 is widely discussed as an entry Fiber tier that can be bundled with a Cignal TV box in certain offers. This page explains what to confirm before subscribing and what to check after installation.
Compare TV box bundles, channel access, IPTV basics, and streaming add-ons across plan tiers.
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