Enhance Customer Experience and Boost Loyalty
Quick reconnection checklist
Power-cycle modem and TV box, confirm cables are firm, verify the correct HDMI input, and check modem indicator lights.
When to report a problem
If outages persist after restarts or only specific services fail (e.g., channels only), report with account details, location, and a short symptom description.
Helpful details for faster support
Note your plan tier, whether you have a Cignal TV box, the error message shown, and when the issue started.
FAQ
Why does TV work but internet is slow?
They can be affected differently; test wired vs Wi‑Fi and check for local congestion.
Why does only one channel work?
This can indicate package restrictions or activation/sync issues.
If your TV service or internet drops, start with quick checks, then escalate to official support. This page summarizes reconnection steps and what to prepare when reporting.
Compare TV box bundles, channel access, IPTV basics, and streaming add-ons across plan tiers.
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